1. Introduction

Academy of Safety and Emergency Care Sdn Bhd complies with the Personal Data Protection Act 2010 (Malaysia) and other applicable privacy legislation when dealing with personal information. Personal information refers to information about an identifiable individual.

This Privacy Policy explains how we collect, use, disclose and protect your personal information. This Policy does not limit or exclude any of your rights under applicable legislation, except to the extent permitted by law.

In this Policy, the Service refers to our services as described in our Purchaser Terms of Use. This Policy forms part of the Purchaser Terms of Use.

2. Personal Information We Collect

We collect and maintain information that you enter on our website or provide to us in other ways. You may choose not to provide certain information, but this may affect your ability to use some of our services.

The types of personal information we may collect include:

• Personally identifiable information, such as name, photo, gender, date of birth, nationality, passport or identification card number and country of residence.
• Contact information, such as billing and shipping address, email address and phone numbers.
• Payment information, such as credit or debit card information, cardholder name, card number, issuing bank, issuing country, card expiry date and banking account details.
• Technical information, such as IP address, time zone and device information.
• Behavioural information, such as features used on our services and transaction information.

3. Changes to This Policy

We reserve the right to change, amend or vary this Policy by uploading a revised version onto our website at asec.com.my. Any change will apply from the date the revised Policy is uploaded.

This Policy was last updated on 1 February 2022.

4. From Whom We Collect Personal Information

We collect personal information from you when you provide it to us, including through our website, services, registration or subscription processes, enquiries, telephone calls, emails, purchases or use of our services and products.

Where possible, we collect personal information directly from you. Where we need to verify your identity, such as where there are identity theft concerns or where support authentication is required, we may request government-issued identification information.

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To verify your identity.
• To personalise your experience when using our services.
• To communicate with you, including for service updates and performance improvement purposes.
• To market our services and products to you, including contacting you electronically where permitted.
• To improve our services and develop new services.
• To undertake credit checks where necessary.
• To respond to communications, enquiries or complaints from you.
• To conduct research and statistical analysis on an anonymised basis.
• To protect or enforce our legal rights and interests, including defending any claim.
• For any other purpose authorised by you or permitted by applicable privacy legislation.

6. Disclosing Your Personal Information

We will not sell, rent, transfer or disclose your personal data to any third party without your consent, except where disclosure is necessary for our services, business operations, legal obligations or where authorised by applicable law.

We may disclose your personal information to:

• Human Resource Development Corporation, also known as HRD Corp.
• Another company within our group.
• Businesses that support our services and products, including hosting providers, IT system providers, data centres and service providers involved in operating our website or services.
• Credit reference agencies for credit checking purposes, where necessary.
• Third parties for anonymised statistical information.
• Regulatory authorities, law enforcement agencies or any person who can legally require us to provide your personal information.
• Data centres or servers located within or outside your country for data storage purposes.
• Storage facility and records management service providers.
• Auditors, consultants, lawyers, accountants or other professional advisers appointed in connection with our business on a confidential basis.
• Service providers appointed by us to provide services, conduct data processing or support data centralisation and logistics purposes.
• Any other person authorised by you.

7. How Long We Retain Your Personal Information

We keep your personal information for as long as the purposes for which it was collected continue. When your personal information is no longer required for those purposes, it will be destroyed or anonymised from our records and backup systems where appropriate.

Once your relationship with us ends, we may continue to store archived copies of your personal information for legitimate business purposes, such as defending a contractual claim, audit purposes or compliance with legal obligations, except where we receive and are required to comply with a valid erasure request.

Erasure requests may be sent to admin@asec.com.my.

8. Protecting Your Personal Information

We take reasonable steps to keep your personal information safe from loss, unauthorised activity, misuse, access, disclosure, alteration or destruction.

We also take appropriate technical and organisational measures to protect your personal information.

9. Accessing and Correcting Your Personal Information

Subject to applicable grounds for refusal under applicable law, you may have the right to access readily retrievable personal information that we hold about you and to request correction to ensure that your personal information is correct, complete and accurate.

Before you exercise this right, we may need evidence to confirm that you are the individual to whom the personal information relates.

If we consider a correction request reasonable and are reasonably able to make the correction, we will do so. If we do not make the correction, we will take reasonable steps to note the correction request.

To request access or correction, please email admin@asec.com.my. Your email should include evidence of your identity and details of your request.

10. Internet Use and Cookies

While we take reasonable steps to maintain secure internet connections, providing personal information over the internet is at your own risk.

If you follow a link on our website to another website, that website owner will have its own privacy policy. We suggest that you review that site’s privacy policy before providing personal information.

We may use cookies, which are alphanumeric identifiers transferred to your computer’s hard drive, to recognise your browser and monitor website use. You may disable cookies by changing your browser settings, although this may affect your ability to use all features of the website.

11. Consent

We, or any third party engaged by us, will obtain your consent to collect and use your personal information at the time of collection, subject to legally prescribed circumstances where consent is not required.

Where required by law, we will obtain your express written consent when collecting personal information and explicit consent when processing sensitive personal information. You may be asked to sign a form or tick a box.

By using our website and services, you consent to the collection and use of your personal information in the ways described in this Policy, unless and until you inform us otherwise or terminate your relationship with us.